Lowell by Matouk
- Care Instruction
Returns & Exchanges:
For 50 years, Block Bros at Home has provided the highest quality products in the industry along with expert professional customer service. Our goal is for our customers to be completely satisfied with their purchase. We do however understand that is not always possible and in the event you are not fully satisfied with your purchase, we are committed to providing a resolution.
We accept returns or exchanges on most in-stock merchandise within 14 business days of receipt of purchase. All merchandise must be unused and in its original packaging. We cannot accept items that have been used, laundered, or soiled.
All custom or special orders are non-refundable so please choose carefully. If you have any questions as to whether your items qualify as a special or custom order, please contact us before completing your purchase. When placing a special order or a custom order, we encourage you to speak with a member of our expert sales team to ensure you are making the best choice. A brief conversation with one of our sales associates can resolve most issues associated with returns.
*An item that is noted as “special order,” is an item not typically stocked in our retail locations and must be ordered directly from the vendor specifically for you.
*Custom orders include custom embroidery, monogramming and custom sizes.
All down products, mattresses, *special orders (non-stocking items), *custom orders and final sale merchandise cannot be returned.
All returns will be refunded to the original form of payment, less shipping. Please note, if items are not in saleable condition, they may incur a restocking fee. Any taxes that were charged on the original order will be refunded according to the product and state law.
To return items, please contact firstname.lastname@example.org to receive a return authorization number. Once the return is approved, please ship merchandise in original packaging back to the address below. Please note: shipping and handling charges are non-refundable.
Block Bros at Home
30495 Pinetree Road
Pepper Pike, OH 44124
Machine wash in warm water, gentle cycle. Do Not bleach. Wash dark colors separately. Tumble dry on low heat or line dry until slightly damp. Steam iron on “cotton” setting on the reverse side of the fabric.